MivorendaCart

Shipping Policy

  • At Mivorenda, we are committed to providing a smooth and reliable delivery experience.

    Whether you're ordering one of our car care products, home essentials, or other practical everyday solutions, every order is carefully processed and prepared for shipment.

    1. Order Processing Time

    All orders are processed within 2 business days (excluding weekends and holidays) after confirmation.
    Once your order ships, you will receive a notification email with a tracking number to monitor its progress in real-time.

    2. Shipping Rates

    • Standard Shipping: $5.99 per order. Orders containing an eligible free-shipping bundle receive free standard shipping.

    Eligible free-shipping bundles: Interactive Bounce Ball 3-ball and 5-ball bundles, and the 12-squishy DIY Squishy Making Kit. Free shipping is applied automatically at checkout.

    3. Estimated Delivery Times

    Orders are dispatched from our regional distribution centers:

    • United States: 7–12 business days
    • Canada / United Kingdom / Europe: 7–15 business days
    • Australia / New Zealand / Asia: 8–15 business days

    Note: These are estimated timeframes. External factors such as customs clearance or local carrier schedules may affect delivery.

    4. Order Tracking

    • After shipment, a tracking number will be emailed to you.
    • You can monitor your package via our [Track Your Order] page or directly on the carrier’s website.
    • Tracking information may take up to 48 hours to update.

    5. Customs, Duties, and Taxes

    Mivorenda is not responsible for any customs, duties, or taxes applied to your order. Customers are responsible for all fees imposed during or after shipping.

    6. Damaged or Lost Items

    Your satisfaction is our priority.

    Damaged Items:

    • Email us photos of the product and packaging within 72 hours of delivery to support@mivorenda.com
    • We will arrange a free replacement or full refund

    Lost or Stolen Packages:

    • Mivorenda is not liable for packages marked as “Delivered” by the carrier but missing
    • Check with neighbors or household members, then contact the shipping carrier to file a claim
    • We will provide tracking information to assist, but refunds cannot be issued for successfully delivered packages

    7. Contact & Business Information

    • Brand Name:  Mivorenda
    • Legal Entity: Smile Factory HongKong Limited
    • Customer Support Email: support@mivorenda.com
    • Customer Service Hotline: +1 (934) 345-2899
    • Business Address: UNIT 1603, 16TH FLOOR, THE L. PLAZA, 367 - 375 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG